We are working on getting the paperwork together for Kesha's U.S. Citizenship. However, when you call the U.S. Consulate in Guayaquil (where we have to register her), you can't actually speak to someone to ask them questions unless you're having an emergency.
This consulate has haunted Arturo and me for years. They have horrible customer service, are very sneaky (they kept lying to us when we were originally trying to get Arturo in to the U.S. 6 and a half years ago and charged us $300 for nothing and we never got any of it back), and are very unhelpful.
I find it hard to believe that a citizen of any country can't receive help from their own country's consulate. Our U.S. tax payer dollars go to supporting these outposts, however, they aren't really there to help us. They are there to charge Ecuadorians money for visas and are more concerned with the people who are applying to go to the U.S. than the well being and providing information to their citizens abroad.
When I call the embassy in Quito they will only speak to U.S. citizens between 8am and 10am. If you call any other time they cannot help you.
What horrible service United States. I am appalled!
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